In an accident or emergency you need to assess the situation and if necessary call 000 if you live in Australia. If you live outside Australia, you should find the emergency services number in your phone book or ring directory assistance.

When you ring for an ambulance you should try and tell them the following information:

• the location of the emergency including nearby landmarks
• the telephone number from where the call is being made
• what happened
• how many people require help
• condition of the people
• what assistance is being given
• any other requested information

What can I expect of the emergency department?

Types of accidents and emergencies

• adverse drug reaction
• allergic reactions to Australian stinging ants
• anaphylaxis
• asthma - emergency management of asthma chart
• bites and stings
• bites from animals
• burns and scalds
• choking
• drowning - playing it safe in the water
• drug overdose also specific types of drug
• electric shock
• head injuries
• heart attack
• accidents and injuries
• microwave ovens
• peanut allergy in children
• poisoning
• taken pills or hurt self
• self harm
• snake and spider bites
• spinal cord injury
• stroke
• suicide

What can I do in an emergency?

• first aid 
• handling stress

Accident prevention

• child safety
• falls prevention
• injury prevention
• suicide prevention and assessment of people at risk of suicide
• water safety